Frequently Asked Questions

At OTPVerified, we understand you may have questions about how our service works, its compatibility, and how it protects your privacy. Below, we've answered the most common questions to help you get started quickly and confidently.

Most Common Questions

What is a non-VoIP phone number, and why do I need one?

A non-VoIP number is a real mobile number tied to a physical SIM card. Unlike virtual numbers, it works on apps and websites that block VoIP services. Use it to verify accounts securely without exposing your personal number.

Can I use your numbers for WhatsApp, Telegram, and other apps?

Yes! Our numbers work with WhatsApp, Telegram, Facebook, Instagram, Tinder, and hundreds of other platforms that require SMS verification.

Will my personal information stay private when using your service?

Absolutely. We never ask for or store your personal details. Your privacy and security are our top priorities.

Are your numbers real SIM-based or virtual?

Our numbers come from real SIM cards provided by trusted carriers like T-Mobile, AT&T, and Verizon — not VoIP or virtual services.

How long can I use a temporary number?

You can choose between 10-minute or 15-minute validity for quick verifications, or rent numbers for longer — from 3 days to 30 days.

Can I rent numbers for multiple account verifications?

Yes, you can use rented numbers to create and manage multiple accounts without linking them to your personal phone.

What if a number doesn’t work for my app? Do you offer refunds?

If a number fails to receive your verification code, we’ll provide a replacement or issue credits as per our refund policy.

Do you support anonymous payments with crypto?

Yes! Add funds securely and anonymously using popular cryptocurrencies like BTC, ETH, USDT, BNB, and more.

Is your service legal and safe to use?

Our service is 100% safe and legal for account verifications on supported platforms. However, always comply with the terms of service of the apps you’re using.

Do you offer API access for automation?

Yes, developers and businesses can integrate our API to automate verifications or build custom workflows with OTPVerified.

How quickly do you respond to support requests?

We typically respond within 1-2 business hours for urgent requests, and within 24 hours for standard inquiries.

What information should I include in my support request?

Please include your account details, a clear description of the issue, and any relevant screenshots.

Do you offer phone support?

Currently we only offer support via Telegram and email to ensure we can properly document all requests.

What are your support hours?

Our team is available 24/7 for urgent issues, with full coverage during business hours (9AM-5PM EST).

Still need help?

Our support team is available 24/7 to answer your questions and help you get the most out of our product.